CRAZY!
I think Dell has some sort of plan to slowly but surely drive me completely out of my mind! I just went through weeks and weeks of tech calls and arguing with their IT staff and finally got my computer replaced. Here it is just a few months later and then last Thursday night the hardrive crashed. The blue screen of death really was death this time. Couldn’t even get the thing to reboot from disk and there’s absolutely no way to revive the poor bugger! Ugh – I’m frustrated… again.
I do believe this is the last Dell I will buy. For the longest time I’ve been a Dell fan. But during the last few years their product as well as their customer service has really gone down hill — IMHO. We’re gonna have to consider other options on the next computer purchase we make.
The IT fella is coming over this afternoon to replace my hard drive and get that lug back up and running. I sure hope it’s the last time I have to use that service package I bought. Honestly I would have preferred to lose money on a service pack that I never used as apposed to using it over and over again. Nevertheless, I sure am glad we renewed for another 3-year plan. But when this new plan runs out in ’09 – that’s it. No more Dells.
Life is just too precious for me to waste on the phone with IT techs who can’t even speak English and think they can BS me through a tech call. Once they find out I have a fair amount of IT savvy and know my way around a computer – they do pull into line. But my goodness, I think that’s stupid to treat your customers that way! It’s very aggravating and super poor customer service!
With this crash I lost a bit of information. Not too much because most of my work gets transferred to the external hard drive within just a day or two of completing. But still I lost more than what I’m comfortable with. I have to rework a few projects. I’m simply letting go of others as the stress to recreate them just isn’t worth it to me. I get enough headaches from natural causes without me chancing another one over a stupid computer blowout.
Okay – big deep, relaxing, breath now. I am not going insane, I am not going insane, I am not going insane. You can’t get me. You can’t get me. You can not take my mind away from other more important things. Breeee..ath….. breee..ath. Breath….. So my rant is over. Thanks for letting me vent. I’m off to accomplish a few more things before the technician shows up to…. replace yet another computer. *sigh*
~Cindy
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Hey Cindy … I sure know what you are going through with this computer business. My DD leaves for college this Saturday … and we were just informed by “Dell” that todays shipping date for her laptop will not happen … and now the date has been pushed out to the 28th with no guarantee of that. If I could I would just cancel and go with another company (should have gone with Mac) … but no matter where we go now I think we’ll be in for a wait with college students starting back … so Dell it is. YIKES … sorry you had so many problems with them … hoping that you’re back up and running for good now. BTW … where did CHW go?
Tania
Sorry about your computer memory loss Cindy! 🙁 I have a Dell, and It seems like all I have had is problems… I am now thinking of getting an HP, or MAC. I hope you are up and running again soon.
Budde
That’s awful Cindy! I really feel for you. I’ve heard a lot of bad things about Dell, so I guess I’m really glad that I don’t have one (now). Sure hope you’re up and running again soon (without any headaches!!!).
OMG Cindy, I sure do feel for you. There’s nothing worse than experiencing incompetance over the phone. I’ve had quite a few since moving.
I sure do hope that you get your computer up and running pretty soon. Otherwise I know some hit men LOL. who could help out.
Oh no! Not again! I feel for you Cindy, I havent ever had to deal with Dell but I’m ready to torture a telephone repair man! LOL
Hope your up and running again soon, witout too many prolbmes or losses of information.
Benita
Oh man, that totally sucks. Been there too. I was a total Dell fan too and I swore a year ago to never buy one again. I am now the very happy owner of a HP.